At times, due to network issues, you may face difficulties receiving the login OTP, which can disrupt your business operations. As a solution to this problem, you can receive the OTP via email in addition to SMS. In that case, even if you don’t receive the OTP by message due to network-related issues, you will receive it properly in your email inbox. To enable this, here’s what you need to do:
- You need to go to your user profile page and update the email address where you want to receive the OTP.
- In the web version, you can access the profile page from the user profile on the right side of the top bar. In the app version, you’ll find it at the very top of the left-side menu under the user profile section. Once you’re on the profile page, tap the edit icon to update your profile information.
- First, you need to enter your email address in the Merchant Information section and save it. After that, you’ll get an option to verify the email. Please note that unless the email is verified, the email OTP channel will not be activated—even if the email is added in the Merchant Information section.
- To verify, click the Verify button and an OTP will be sent to your email. Once you enter that OTP and complete the verification, the email will automatically be activated as an OTP channel.
- You can choose to keep both phone and email active, or enable either one. If both are active, you’ll receive the OTP on both channels and can use email along with your phone during login.
- If only one option is active, then only that active method must be used during login, and the OTP will be sent only through that method.
